Returns Policy

If you are unhappy with your handset within14 days you can arrange to return it for refund to the card used at purchase or swap out with another handset of same value

All handsets come with 12  month warranty.

We will replace your handset if there are technical faults, or issues due to improper workmanship during the warranty period

Not covered  by warranty :  broken screens, casings, water damage or any fault caused by accident or use.

Things to do before returning

1st. Please call our customer service dept.

2nd Please remove sim card, external memory cards if any

3rd  security locks 

4th any parental locks

5th Your Samsung/I cloud or Google account

Returns address


Unit 2 Eden Centre

14 Newland street

High Wycombe

HP11 2DQ

Print out  return label for DPD collection