Handsets Return Policy:
If you are unhappy with your handset within 14 days from the day of delivery, you can arrange to return it for a full refund to the card used at purchase or exchange it with another handset of the same value.
Accessories:
14 day, from day of delivery, no quibble return for full refund providing its sent back in a sellable condition.
12 month warranty if returning due to a manufacturing fault.
Exchange or full refund provided to customer.
12 month warranty on ALL handsets:
will replace your handset if there are technical faults, or issues due to improper workmanship and the handset is still within the above stated warranty period.
Not covered by warranty : broken screens, casings, water damage or any fault caused by accident or use.
Things to do before returning
Returns address:
Techhouse Business Ltd
92a Lakeside Centre
West Thurrock
Grays
Essex
RM20 2ZG
Print out return label for DPD collection
Not only do we sell refurbished mobile phones but we also repair them
Techhouse Business Ltd, Company Number 07150894, registered in England and Wales with Registered Office of 92a Lakeside Centre, West Thurrock, Grays, Essex, RM20 2ZG.VAT Reg. Number: GB134493903.
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Terms of Service apply.
All orders are sent free of charge by DPD next day delivery.
Our cut off times for next day delivery is 2:30pm.
Our devices are tested comprehensively by our technicians to ensure you receive it in perfect functioning condition, just as the manufacturer intended.
Our experienced technicians run 35 different diagnostic and visual tests on each device prior to them being listed in store and on our website.
However, from time to time your prized gadget could develop a technical issue, but fear not. Techhouse has you covered with a 12 month warranty from the date of purchase. Want added peace of mind? Checkout our insurance plans that include screen replacement and start from as little as
The first payment is made at checkout, with remaining payments scheduled automatically every 30 days. It’s super simple.
Applying Won’t Affect your credit.
Klarna’s Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Terms and conditions and late fees apply.
Losing or breaking your phone is an awful experience.
TechHouse have partnered with WCS Insurance to take the sting out of losing or breaking your device. On confirmation of the start of your cover you can visit our Lakeside, Grays, Essex, store to have your phone repaired and if we can’t repair it we will arrange a replacement! With cover starting from just £5.99 per month, you can’t go wrong. Protect your device today by just selecting Yes to Insurance on the checkout page in the Insurance section directly below billing and WCS will contact you to get you setup!
Love a new phone but hate the cost involved? You need Preloved Plus!
TechHouse Preloved Plus devices have been specially selected because they look as good as new! This means they are in pristine condition. Cosmetically and internally they function like new. Just like all of our new and refurbished handsets, they have undergone our rigourous 35 point quality control diagnostic checks so you can rest assured your device has been fully tested, comes with a 12 month warranty should you experience any issues and a free charging cable. Add in free delivery and whats not to love with pre loved plus?
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