TERMS & CONDITIONS
This website is operated by TechHouse Communications Limited a company registered in the UK with Company No. 05828002 whose trading and registered address is Techhouse Communications Limited, 14 Newland Street, Unit 2, Techhouse, Eden Shopping Centre, High Wycombe, HP11 2DQ. Throughout the site, the terms “we”, “us” and “our” refer to TechHouse. TechHouse offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
You need to accept our Terns of Service every time you make a purchase, so please read these Terms of Service carefully before accessing or using our website. They may change from time to time so please check the date at the top of the page.If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service.
Some of our products have a minimum age requirement, and by ordering you are confirming you are the required age. Your age may be checked using an age verification service.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
When placing an order you agree to provide current, complete and accurate personal and banking information.
We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.
Under EU Regulations we are required to provide consumers with an electronic link to the Online Dispute Resolution (ODR) platform. You can submit a complaint via the Online Dispute Resolution platform, which can be found at https://ec.europa.eu
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
PRICES AND PAYMENT
The total cost of your order will be the price of the products you order, the delivery charges (as set out in our Delivery and Returns policy) and any other services you may order. Prices for our products are all in UK pounds are subject to change without notice.
We reserve the right at any time to modify or discontinue products or service (or any part or content thereof) without notice at any time.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received an Order Confirmation.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer name, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
PRODUCTS OR SERVICES
Techhouse operates a number of stores in the UK, specialising in the sale of both new and pre owned mobile phones, mobile phone accessories and other related products. Online sales are limited to the sale of pr owned firms and the provision of a mobile phone repair booking system.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We are currently only making deliveries to addresses in the UK.
Delivery of phones are made using a courier to the address provided or if selected the phone may be collected from one of our stores.
Delivery is free and we aim to deliver the phone next working day on orders before 2pm or within 2 working days of purchase. We are not responsible for delays outside our control and if there is a substantial delay beyond 7 days you may contact us to end the contract and receive a refund for any phones you have paid for but not received.
If no one is available at your address to take delivery and the phone cannot be posted through your letterbox, you will need to rearrange delivery or collect the device from a local depot. Deliveries are made by DPD or Royal Mail who will provide further information on how to facilitate the re-delivery or collection, as it may be.
RETURNS & REFUNDS
If you are unhappy with your handset within14 days you can arrange to return it for refund to the card used at purchase or swap out with another handset of same value
All handsets come with 12 month warranty.
We will replace your handset if there are technical faults, or issues due to improper workmanship during the warranty period
Not covered by warranty : broken screens, casings, water damage or any fault caused by accident or use.
Things to do for returning
1st. Please call our customer service dept.
2nd Please remove sim card, external memory cards if any
3rd security locks
4th any parental locks
5th Your Samsung/I cloud or Google account
Unit 2 Eden Centre
14 Newland street
Print out return label for DPD collection
These terms and conditions only cover the TechHouse website. We accept no responsibility or liability for the content or operation of websites which are not under our control.
Certain content, products and services available via our Service may include materials from third-parties which can be accessed by Third-party links.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. Any other websites to which you link from this site are governed by their own terms and conditions.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).If we have to cancel your order we will issue a full refund of any charges paid.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall TechHouse, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any other policies posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
12 Month repair warranty T&Cs
All repairs are carried out to the highest possible standards but in the unlikely event of a problem we offer a full 12 months warranty for your peace of mind.
What we cover:
All the parts and labor involved in any repairs done by TechHouse are covered by our 12 month warranty
What we don’t cover:
Any subsequent damage caused to the device after the repair.
Damage resulting from misuse.
Any kind of Liquid Damage.
Software related issues.
Faults not relating to the original repair done
Loss of data (please backup your device before getting repaired)
Our warranty is void if a repair is done on the device by a different company after our repair
The competition will run as advertised
The prize will be as advertised
To qualify for the competition, individuals will need to fill in the competition entry form.
Only one entry per person
The draw for the winner will take place after the competition has finished.
Handset may be network locked.
The Prize cannot be exchanged for cash.
TechHouse reserve the right to withdraw the competition or disqualify entrants for breach of the above terms.
You do not have to opt in to be eligible to win
If you do optin in you will receive emails about new products, special offers, competitions, and surveys. Your data will not be passed to third parties and you can unsubscribe or change your preferences at any time from the links in the emails you receive.
TechHouse Communications Ltd
14 Newland Street
Eden Shopping Centre
High Wycombe HP11 2DQ
Questions about the Terms of Service should be sent to us at email@example.com.