Shipping Policy

At TechHouse, we aim to deliver your order as quickly and safely as possible. Orders are processed within 1–2 business days after payment confirmation. You will receive a tracking number once your order ships.

Next Day Delivery

Orders placed before 2:30 PM Monday-Friday will be dispatched the same day for next working day delivery. Orders placed after 2:30 PM will be processed the following working day.

Shipping Rates

• ✓ FREE Next Day Delivery: All orders are sent free of charge

Delivery Areas

We offer free DPD next day delivery across the UK mainland. Some remote areas may take 1-2 additional days for delivery.

International Shipping

We currently ship to EU countries, the USA, Canada, and Australia. International shipping rates and delivery times vary by destination. Please note that customs duties, taxes, and handling fees may apply upon arrival and are the customer's responsibility.

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by weather, carrier issues, or incorrect addresses provided.

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Returns & Exchanges

Handsets Return Policy

If you are unhappy with your handset within 14 days from the day of delivery, you can arrange to return it for a full refund to the card used at purchase or exchange it with another handset of the same value.

Accessories Return Policy

14 days from day of delivery, no quibble return for full refund providing it's sent back in a sellable condition.

12 month warranty if returning due to a manufacturing fault. Exchange or full refund provided to customer.

12 Month Warranty on ALL Handsets

We will replace your handset if there are technical faults, or issues due to improper workmanship and the handset is still within the above stated warranty period.

Not covered by warranty:

• Broken screens
• Casings
• Water damage
• Any fault caused by accident or use

Things to do before returning

1. Please call our customer service dept.
2. Please remove any sim cards or external memory cards.
3. Disable/remove any security locks.
4. Disable/remove any parental locks.
5. Remove your Samsung/iCloud or Google accounts.

Returns Address

How to Return

Print out return label for DPD collection. Contact our customer service department to arrange your return.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection. If approved, your refund will be processed to the original method of payment within 5–10 business days. Please note that original shipping charges are non-refundable.

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Need Help?

If you have any questions about our shipping or returns policies, feel free to contact us:
Email: contactus@techhouse.com
Phone: +44 7942 932334
Returns Address: Techhouse Business Ltd, 364 Chiswick High Road, London, W4 5TA